Support

A Question of Great Design?

If you want to know more about our products and services, we’ve compiled a list of our most frequently asked questions below. If you’re still unsure about a certain aspect of our service, or you’d like some additional information from our team — feel free to reach out via our support form below.

Are custom sizes available?

Yes! Just please fill out our custom order form and we’ll be in touch.

Can panels be requested in bare or custom colors?

All of our items are available in raw form or with custom colors and finishes. If you’re unsure about which color will best suit your space, reach out to our team and we’ll be able to provide you with additional information. (Note: Certain colors and finishes may incur additional charges)

What material are your privacy panels made from?

We offer a range of materials to suit your price point. You can find the materials used for each panel in the description box on our products page.

Can we pick up orders in person?

Of course! In-house pick up is always welcome! Find our address here.

Do you ship worldwide?

We work with reliable logistics partners to offer you the best shipping rates and services. If you’re located outside of Canada or the US, reach out to our team to see what kind of shipment package we can arrange for you.

Do your products have a warranty?

Warranty is 90 days against manufacturer defect and damage. (Note: Paint and corrosion is not covered due to the elements in which our products are installed in)

How can I care for my product?

For best results, we advise cleaning your products with a simple soap and water solution, followed by towel drying.

What will I need to install your products?

Standard hand tools may be required for the installation of metal wall art, decorative panels, and privacy walls. This can include:

Tape measure
Level
Pencil
Screw driver set
Stud finder
Drill bit set

Do you provide installation hardware?

Under the order screen for all products, you’ll find a drop down menu for ‘install hardware’. Here you can select the type of installation you require the hardware for and we’ll include it as part of your order.

Can you install my screen?

Unfortunately we do not offer installs, but any homeowner can tackle this job. Our installation instructions are clear and easy to follow — giving you the best advice and tips for installation.

What skill level is required to install your products?

All of our products require very little skill to install. If you can hang a picture, you can hang our products!

How long does a typical screen install take?

Typical installation of a single screen should take 1 hour or less. Although this is based on skill level, our panels are easy to install and shouldn’t take longer than this.

Can this be done by 1 person?

Most of our screens can be installed by a single handyman/woman. However, for some of our larger screens, we recommend a second set of hands to help. Our screens are lightweight and sturdy, but can put a strain on a single installer. Having a second set of hands never hurts!

Art Is a Process
We’re here to help!

A Question of Great Design?

Support Request

Art Is a ProcessWe’re here to help!

A Question of Great Design?

Support Request

Art Is a Process
We’re here to help!